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Every owner must complete a New Customer registration and schedule a Temperament Test prior to their pet’s stay. This helps us understand your pet’s background, personality, and special needs so we can make their visit as safe and comfortable as possible.
Safety is our main goal, and daycare and boarding are not suited for every cat and dog. If your pet has separation anxiety or doesn’t do well in this type of setting, we strongly urge you to explore other options. Boarding an animal with such anxiety is not safe and can be stressful to other cats and dogs around them. Please consider this before deciding to enroll your pet at Luxe Pet Resort.
The health & safety of each pet is our number one priority. If your dog or cat becomes ill while you’re away, we will contact you immediately. In the event of an emergency, we will transport your pet to the nearest veterinary clinic or 24-hour Veterinary Emergency Center. All pets must not have had or been exposed to any contagious or communicable illnesses within the 30-day period prior to check-in. Luxe Pet Resort advises against boarding guests with terminal illnesses in their late stages. We cannot accept any guest with casts, stitches/staples, bandages, splints, head-cones, or a pet with a history of seizures.
Each pet will receive an evaluation before admittance to ensure a flea-free, healthy environment. Pets showing signs of coughing, gagging, sneezing, vomiting, or diarrhea will not be admitted. Please see our Vaccination Requirements page for the necessary vaccinations needed to stay with us.
Guests must possess a temperament that allows staff members to properly care for them. Allowances may be made for specific temperament issues, but pets cannot pose a danger to staff members. Dogs enrolling in our daycare program must pass a Temperament Test first.
NOTE: Due to insurance purposes, we cannot accept Pit Bulls, American Staffordshire Terriers, English Staffordshire Terriers, Cane Corsos, or Presa Canarios.
We are happy to administer medications for an additional charge of $7 per medication, per day. However, we DO NOT accept any pet on more than 3 medications. If a pet requires more than 3 medications, we recommend medical boarding to ensure the health and safety of your pet. We DO NOT administer any injections of any kind (insulin, fluids). All medications must be labeled correctly with dosage instructions included. Please inform us if your pet has any allergies prior to your pet’s stay.
Luxe Pet Resort provides food and water bowls, beds, blankets, and toys for all of our guests. We do not accept any blankets, bedding, or crates. Treats are welcome, but no pig ears, rawhides, or bully sticks are allowed.
FOOD: Owners are required to provide their own food for their pet to avoid changes in their pet’s diet. We require measuring and bagging meals ahead of time to prevent your supply from running out while you’re away. If for any reason your supply from home runs out or is forgotten, we will use our in-house kibble for an additional charge of $5 per meal.